🛡️ Your Privacy
Privacy Policy — Warp IPTV
At Warp IPTV ("we", "us", "our"), protecting your privacy is fundamental to everything we do. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you visit warpiptvs.store or use our IPTV services. We are fully committed to compliance with the UK GDPR, the Data Protection Act 2018, and all applicable privacy regulations.
1. Who We Are
Warp IPTV acts as the data controller for the personal information you provide to us. For any privacy-related questions, concerns, or requests, please reach out to our dedicated privacy team at [email protected]. You can also contact us via the website warpiptvs.store.
2. What Data We Collect
- Account Data: Your name, email address, and any contact details (such as Telegram username) provided when you subscribe or communicate with us.
- Payment Data: Payments are handled exclusively by trusted processors like Stripe and PayPal. We never store your credit card or bank details on our servers.
- Technical Data: IP address, browser type, device information, operating system, and time zone — automatically collected for security, fraud prevention, and performance analytics.
- Usage Data: Information about how you interact with our service, including login times, connection logs, and channel viewing patterns, used to optimise and troubleshoot our platform.
- Device Identifiers: For certain devices (e.g., MAG, Formuler, Dreamlink), we may collect MAC addresses or similar identifiers strictly to activate and authenticate your subscription.
- Communication Data: Records of your correspondence with our support team (email, chat) retained to ensure consistent and high-quality customer service.
3. How We Use Your Data
- To activate, manage, and renew your Warp IPTV subscription
- To provide responsive 24/7 customer support via email and messaging platforms
- To process payments securely and issue digital receipts
- To detect, prevent, and address fraud, abuse, or security incidents
- To send essential service notifications, such as maintenance alerts or account updates
- To continuously improve streaming quality, server reliability, and user experience
- To manage credits, promotions, and subscription renewals
4. Legal Basis for Processing (UK GDPR)
We process your personal data only when we have a valid legal basis, which includes:
- Contract: Processing necessary to fulfil our obligations under your subscription agreement.
- Legitimate Interest: Processing for service improvement, fraud prevention, network security, and essential communications.
- Consent: For optional marketing communications and promotional offers — you may withdraw consent at any time.
5. Cookies and Tracking
We use only essential cookies that are strictly necessary for the operation of our website and service, such as session management and checkout functionality. We do not use any advertising, tracking, or third-party analytics cookies. You can control cookie settings through your browser at any time.
6. Who We Share Data With
We never sell, rent, or trade your personal data. We only share information with trusted partners who help us deliver our service, and always under strict data protection agreements:
- Payment Processors (Stripe, PayPal) — PCI-DSS Level 1 certified. We do not store your card details.
- Email Service Providers — For transactional emails and support communications. All providers are GDPR-compliant and located in the UK/EU.
- Hosting & Infrastructure Providers — Secure UK and EU data centres with 24/7 monitoring and encryption.
7. Data Retention
- Account Data: Retained while your subscription is active and for 12 months after cancellation to facilitate reactivation.
- Payment Records: Kept for 6 years to comply with UK tax and accounting laws (HMRC).
- Usage Logs: Anonymised and stored for up to 30 days for troubleshooting and performance monitoring.
- Communication History: Retained for 12 months to provide consistent support and resolve disputes.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Rectification: Correct any inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Objection: Object to processing based on legitimate interest
- Portability: Receive your data in a machine-readable format
- Restriction: Request temporary restriction of processing
- Withdraw Consent: Opt out of marketing communications at any time
To exercise any of these rights, please email us at [email protected]. We will respond within 30 days as required by law. There is no charge for exercising your rights.
9. Data Security
We implement robust technical and organisational measures to protect your data. All data transmitted between your device and our servers is encrypted using SSL/TLS with 256-bit encryption. Our servers reside in secure UK and EU data centres equipped with 24/7 monitoring, firewalls, and intrusion detection systems. Access to personal data is strictly limited to authorised personnel who are bound by confidentiality obligations and receive regular data protection training.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. International Data Transfers
Your data is stored securely on servers located in the United Kingdom and the European Union. We do not transfer your personal data outside the UK or EU. All our processing partners are GDPR-compliant and located within these regions.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at warpiptvs.store/privacy-policy/. Please check the "Last Updated" date at the top of this page. We will notify you of any material changes via email or through our service.